Shipping and Handling Policy

1. Processing and Shipping:

At Subu Bookstore, we aim to process and ship your orders promptly to ensure you receive your books in a timely manner. Orders are typically processed within 3 business days (Monday to Friday, excluding holidays) from the date of purchase.

2. Shipping Methods:

We offer a variety of shipping options to accommodate your preferences. The available shipping methods and associated costs will be displayed during the checkout process. Please select the option that best suits your needs.

3. Shipping Destinations:

We ship worldwide, excluding the following countries and territories:

CU (Cuba)
IR (Iran)
KP (North Korea)
RU (Russia)
SL (Sierra Leone)
Palestinian Territories
South Sudan
Myanmar
Crimea Ukraine

4. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate the expected delivery date.

5. Shipping Delays:

While we strive to deliver your books promptly, please be aware that unforeseen circumstances such as customs processing, weather conditions, or other external factors may cause delays. We appreciate your understanding in such situations.

Return Policy

1. Returns and Exchanges:

We want you to be completely satisfied with your purchase from Subu Bookstore. If you are not happy with your order, you may return it within 30 days of receiving your shipment for a full refund or exchange.

2. Return Eligibility:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

3. Return Process:

To initiate a return, please contact our customer support team at [email protected] with your order number and details of the item(s) you wish to return. Our team will guide you through the return process.

4. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

5. Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide instructions for the return process, including covering the return shipping costs.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective product, and we will arrange for a replacement or refund.

Thank you for shopping with Subu Bookstore. If you have any further questions or concerns, please don’t hesitate to contact our customer support team. Happy reading!